Privacy Policy

Your privacy is important to us. It is Serene Signs' policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://serenesigns.com, and other sites we own and operate.
 
This policy is effective as of 27 November 2022 and was last updated on 27 November 2022.
 
Information We Collect
Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
 
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
 
Personal Information
We ask for personal information which may include one or more of the following:
 
  • Name
  • Email
  • Phone/mobile number
  • Home/mailing address
 
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
 
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
 
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
 
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
 
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
 
Your Rights and Controlling Your Personal Information
You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
 
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
 
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
 
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
 
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
 
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
 
Serene Signs
serenesigns@hotmail.com

I have a certain design I'd like on my order, will you be able to do this?

We can definitely accommodate to your styles and designs depending on the nature of them. For bespoke orders please contact us before placing an order so we can discuss your requirements. 

Which is the best way to contact customer services?

We have various ways available for you to get in touch with us. For urgent queries please email us at serenesigns@hotmail.com and we will get back to you as soon as possible.

How long does delivery take?

Delivery times vary depending on the items ordered. Listed below is our current dispatch times for each product. 

  • Acrylic Toppers (1-2 days) 
  • Milestone Discs (2-3 days) 
  • Place Names (3-5 days) 
  • Welcome Boards (3-5 days)
  • Card Cake Toppers & Cake Charms (1-2 days) 

Once dispatched, orders are sent using 1st class signed for delivery via Royal Mail, which can take up to 1-3 business days. 

Has my order been dispatched?

You will receive an email stating that your order has been dispatched, with a tracking number. 

My order arrived damaged, what can I do?

Please contact us via email as soon as possible if your order is faulty. In the email please state your order number, and include a photo of the faulty item(s). 

Can I change my delivery address after purchase?

As long as your order has not been dispatched you are welcome to change your delivery address. To do this please email us with your order number, name of recipient, and the new address. 

Can I cancel my order?

You may cancel your order as long as the item has not been dispatched. Please email us at the earliest convenience, and remember to include your order number.